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Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance
Author(s) -
LI SHELLEY XIN,
SANDINO TATIANA
Publication year - 2018
Publication title -
journal of accounting research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.767
H-Index - 141
eISSN - 1475-679X
pISSN - 0021-8456
DOI - 10.1111/1475-679x.12202
Subject(s) - creativity , business , personalization , work (physics) , quality (philosophy) , information sharing , marketing , service (business) , test (biology) , creative work , employee engagement , knowledge management , psychology , public relations , computer science , social psychology , engineering , mechanical engineering , paleontology , philosophy , epistemology , world wide web , law , political science , biology
Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by JAR, to test whether an information sharing system recording employees’ creative work affected the quality of creative work, job engagement, and financial performance. We found that, on average, this system did not have a significant effect on any of these outcomes. However, it significantly improved the quality of creative work in stores that had accessed the system more frequently and in stores with fewer same‐company nearby stores. It also improved creative work and job engagement in stores in divergent markets, where customers needed more customization. We found weak evidence of better financial results where salespeople had lower creative talent before the system was introduced. Our findings shed light on those conditions in which information sharing systems affect employees’ creative work.