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Sense‐making in social media during extreme events
Author(s) -
Stieglitz Stefan,
Bunker Deborah,
Mirbabaie Milad,
Ehnis Christian
Publication year - 2018
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12193
Subject(s) - social media , event (particle physics) , crisis communication , focus (optics) , sociology , social psychology , psychology , public relations , computer science , political science , world wide web , physics , quantum mechanics , optics
During an extreme event, individuals use social media to communicate, self‐organize, manage, and mitigate risks (crisis‐related communications) but also to make sense of the event (commentary‐related communications). This study focuses on commentary‐based social media communication practices of Twitter users to understand the processes and patterns of inter‐subjective sense‐making during an extreme event. We analyse Twitter communication generated during three events: The Sydney Lindt Café Siege (2014), the Germanwings plane crash (2015), and the Brussels Terror Attacks (2016). We focus on the (i) communication structure, (ii) emotionality of the content via sentiment analyses, and (iii) influence of Twitter users on communications via social network analyses. We identified differences in the communication structures between the three events, which suggests a research agenda focussed on inter‐subjective sense‐making through the use of social media platforms, would make a significant contribution to knowledge about social media adoption and use in extreme events.