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Deciding to Help: Effects of Risk and Crisis Communication
Author(s) -
Bakker Marije H.,
Kerstholt José H.,
Giebels Ellen
Publication year - 2018
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12155
Subject(s) - crisis communication , risk communication , crisis response , risk analysis (engineering) , crisis intervention , risk assessment , action (physics) , psychology , business , social psychology , public relations , political science , computer security , computer science , physics , quantum mechanics
This study aimed to gain insight into the (combined) effects of risk and crisis communication on adequate behaviour during a crisis situation. In addition, it adds to the existing literature by examining the effects of risk and crisis communication on psychological factors that are involved in decision‐making during a crisis. This study, utilizing a virtual environment, was a 3 (risk communication: risk information vs. risk information with course of action vs. control) × 2 (crisis communication: with recommended behaviours vs. without recommended behaviours) between subjects design. Both risk and crisis communication supported adequate behaviour in a crisis situation. In addition, through risk communication, participants had less affective reactions. Theoretical and practical implications are discussed.