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Bringing Privacy into the Fold: Considerations for the Use of Social Media in Crisis Management
Author(s) -
Watson Hayley,
Rodrigues Rowena
Publication year - 2018
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12150
Subject(s) - fold (higher order function) , social media , internet privacy , business , crisis management , public relations , political science , computer security , criminology , sociology , computer science , law , programming language
This article presents findings from a European project on the Contribution of Social Media in Crisis management ( COSMIC ). While limited, the findings are based on desk‐based research and a stakeholder workshop. The authors find there are a number of inherent privacy‐related challenges to be considered, if those involved in crisis management activities are to optimally use social media. They analyse some applicable challenges such as surveillance, (unrestricted) collection and processing of personal and sensitive personal information, and key European legal provisions that apply, including the General Data Protection Regulation. In conclusion, the authors argue that if not appropriately addressed, these challenges may result not only in harms to individuals and society, but also in a loss of institutional reputation and trust.