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Values and Complexities in Assessing Strategic‐Level Emergency Management Effectiveness
Author(s) -
Owen Christine,
Brooks Ben,
Bearman Chris,
Curnin Steven
Publication year - 2016
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12115
Subject(s) - stakeholder , meaning (existential) , emergency management , business , perspective (graphical) , public relations , politics , process management , political science , psychology , computer science , artificial intelligence , law , psychotherapist
Emergency managers working at a strategic level play a pivotal role in managing operational needs as well the needs of political elites engaged in crisis management and meaning‐making. Evaluating emergency performance has been widely regarded as problematic, in part because of various stakeholder interests and because it is so subjective. This paper explores the values of personnel working in emergency management at a strategic level as well as the conditions that limit their effectiveness as they attempt to align the needs of different stakeholders. The surveys and interviews conducted suggest that what constitutes success is both subjective and contested by different stakeholders. There is a need to establish a broader perspective on what constitutes success when evaluating emergency response.