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What Business Owners Expect From a Crisis Manager? A Competency Model: Survey Results From C zech Businesses
Author(s) -
Mikušová Marie,
Čopíková Andrea
Publication year - 2016
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12111
Subject(s) - competence (human resources) , czech , business , crisis management , knowledge management , value (mathematics) , management , marketing , computer science , economics , linguistics , philosophy , machine learning
This competency model of a crisis manager has been developed based on cooperation with managers and experts in the field of crisis management. The brainwriting method was used to generate an overview of the competencies expected of a crisis manager. Using a mind map three basic groups of competencies were developed. The participants used Saaty's method to determine the significance of individual competencies. The different attributes of individual competencies according to the level of their development were established. Finally all individual competencies were assigned a target value which indicates the expected level of competence for the position of a crisis manager. The model of competencies is a practical tool for the establishment of crisis management system in a company.