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Comparing Emergency Response Infrastructure to Other Critical Infrastructures in the C alifornia Bay‐Delta of the U nited S tates: A Research Note on Inter‐Infrastructural Differences in Reliability Management
Author(s) -
Roe Emery,
Schulman Paul R.
Publication year - 2015
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12083
Subject(s) - control (management) , critical infrastructure , reliability (semiconductor) , service (business) , emergency management , computer security , crisis management , business , computer science , marketing , political science , management , physics , economics , power (physics) , quantum mechanics , artificial intelligence , law
This research note summarizes observed similarities, differences, and mixed similarities and differences between emergency responders in C alifornia's emergency response infrastructure and control room operators in some other critical infrastructures there. The dissimilarities are all the more striking given the many similarities. The chief difference, we speculate, lies in the conditions on and skills of control room operators to ensure the continuous and safe provision of the critical service in question, even during (especially during) turbulent times – what we have called ‘high reliability management’. This management differs considerably from the active crisis management of many emergency responders, although both groups seek to manage ‘reliably’.