Self‐Preservation vs. Collective Resilience as Consumer Responses to National Disasters: A Study on Radioactive Product Contamination

This article extends the literature on consumer reactions to national disasters. Because of the 2011 accident at the F ukushima D aiichi Nuclear Power Plant, J apanese consumers face the long‐term risk of radioactive product contamination as products come from contaminated regions. When facing this risk in purchase situations, J apanese consumers have the choice of reducing their purchases to protect personal health from perceived risk or increasing their purchases to economically support suffering J apanese regions. Based on analysis of variance and regression analysis of data on mobile phones and fast food restaurants from 99 consumers in J apan and 677 consumers in the U nited S tates, this study confirms that consumers respond to the risk of radioactive product contamination by reduced or increased purchase intent. Moreover, it finds that purchase intent reductions (vs. increases) vary by consumer age and are more pronounced for fast food restaurants than mobile phones, for non‐ J apanese consumers in J apan and the U nited S tates than for J apanese consumers in J apan, and for more health‐conscious consumers. While purchase intent reductions only weakly depend on cultural values, they tend to be positively influenced by uncertainty avoidance and negatively influenced by individualism, masculinity values and long‐term orientation. This article thus informs policy makers and marketing managers on how to more effectively address psychological needs of different consumer segments to support the economic reconstruction of disaster‐stricken regions.