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Exploring Crisis Management in UK Small‐ and Medium‐Sized Enterprises
Author(s) -
Herbane Brahim
Publication year - 2013
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.12006
Subject(s) - crisis management , business , context (archaeology) , financial crisis , resilience (materials science) , perception , storm , marketing , process management , management , economics , neuroscience , biology , macroeconomics , paleontology , oceanography , physics , geology , thermodynamics
Despite a long‐established crisis management literature that focuses on large enterprises, crisis management planning in the context of small‐ and medium‐sized enterprises ( SMEs ) is less extensively researched. Using data collected from 215 SMEs in the U nited K ingdom, this paper explores the perceptions and experiences of SME s' managing directors in relation to crisis management planning. Furthermore, the paper examines differences in perceptions between planning and non‐planning SMEs . Analysis reveals six factors that correspond to resilience through planning, financial impact, operational crisis management, the perfect storm, the aftermath of survival and atrophy. Results indicate how the experience of crisis and the type of crisis of type encountered affect managers' assessment of whether planning can be used to address crisis prevention and lower impact.