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Applying Total Quality Management to Education and Training: a US Case Study
Author(s) -
Gallagher Jo D.,
Smith Douglas H.
Publication year - 1997
Publication title -
international journal of training and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.558
H-Index - 26
eISSN - 1468-2419
pISSN - 1360-3736
DOI - 10.1111/1468-2419.00006
Subject(s) - experiential learning , quality (philosophy) , instructional design , knowledge management , training (meteorology) , computer science , process management , total quality management , quality management , management development , engineering management , medical education , operations management , psychology , multimedia , pedagogy , business , engineering , management system , management , medicine , philosophy , physics , epistemology , lean manufacturing , meteorology , economics
An organisation implementing quality improvement processes should incorporate these concepts and principles in the design and delivery of its training products and services. Here the authors describe an approach to achieving this incorporation. Four pillars of quality were rendered operational through ten instructional components implemented in two university courses. Outcomes of the application of these components include: a highly experiential and interactive course, a focus on performance outcomes, and a course customised to the needs of learners.