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Improving Workplace Expertise to Meet Increasing Customer Requirements: The Impact of Training
Author(s) -
Streumer Jan N.,
Calon MarieJosé
Publication year - 1997
Publication title -
international journal of training and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.558
H-Index - 26
eISSN - 1468-2419
pISSN - 1360-3736
DOI - 10.1111/1468-2419.00005
Subject(s) - training (meteorology) , context (archaeology) , factory (object oriented programming) , process (computing) , customer needs , production (economics) , process management , computer science , engineering management , business , engineering , knowledge management , marketing , paleontology , physics , macroeconomics , operating system , meteorology , economics , biology , programming language
This article focuses upon the training of engineers at a factory producing integrated circuits. Inadequate use of statistical process techniques by the engineers meant that the production process was not being optimised in the context of increasing customer requirements. A training needs analysis was undertaken and a training programme was developed, implemented and evaluated. The results of this programme are presented and conclusions drawn.