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Emotional Intelligence in the Collection of Debt
Author(s) -
Bachman John,
Stein Steven,
Campbell K.,
Sitarenios Gill
Publication year - 2000
Publication title -
international journal of selection and assessment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.812
H-Index - 61
eISSN - 1468-2389
pISSN - 0965-075X
DOI - 10.1111/1468-2389.00145
Subject(s) - emotional intelligence , psychology , debt , selection (genetic algorithm) , social psychology , intelligence quotient , applied psychology , finance , artificial intelligence , cognition , business , computer science , neuroscience
Two studies are reported which compare more and less successful account officers (debt collectors) in terms of their emotional intelligence, measured using the BarOn Emotional Quotient Inventory. The findings support the view that higher levels of emotional intelligence lead to enhanced job performance. Implications for selection are considered in the conclusion.