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Marksist Management: Sophisticated Human Relations in a High Street Retail Store
Author(s) -
Turnbull Peter,
Wass Victoria
Publication year - 1998
Publication title -
industrial relations journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.525
H-Index - 3
eISSN - 1468-2338
pISSN - 0019-8692
DOI - 10.1111/1468-2338.00083
Subject(s) - ibm , rhetoric , key (lock) , style (visual arts) , business , human relations , perception , management styles , marketing , sociology , management , economics , computer science , psychology , social science , art , linguistics , computer security , philosophy , materials science , neuroscience , nanotechnology , literature
Large non‐union firms such as IBM, Hewlett‐Packard and Marks & Spencer are frequently cited as ‘role models’ for ‘soft HRM’. The key elements of sophisticated human relations practised by these firms are well‐known, but there is little evidence of employees’ perceptions or experience of this particular management style. Data from a high street retail store which follows the Marksist version of sophisticated human relations reveals a significant gap between aspirations (rhetoric) and outcomes (reality).