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Expert knowledge acquisition and the unwilling expert: a knowledge engineering perspective
Author(s) -
Lightfoot Jay M.
Publication year - 1999
Publication title -
expert systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.365
H-Index - 38
eISSN - 1468-0394
pISSN - 0266-4720
DOI - 10.1111/1468-0394.00104
Subject(s) - expert system , computer science , perspective (graphical) , knowledge management , subject matter expert , legal expert system , knowledge acquisition , knowledge engineering , artificial intelligence
Expert systems are an evolving technology with the potential to make human expertise widely and cheaply available. The literature describing the development of expert systems generally assumes that experts willingly give up their knowledge. This is unrealistic and may be a reason why most expert system projects fail. This paper explores the problem of unwilling experts from the perspective of a knowledge engineer building an expert system. The link between knowledge and organizational power is established and human motivation theories are discussed. Finally, a new motivational approach is introduced to help the knowledge engineer deal with unwilling experts.