Premium
Maintenance work, maintenance skills: the case of a major water company in the UK
Author(s) -
Cooke Fang Lee
Publication year - 2002
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/1468-005x.00093
Subject(s) - work (physics) , skills management , process management , business , social skills , element (criminal law) , knowledge management , engineering , computer science , psychology , marketing , mechanical engineering , political science , psychotherapist , law
This article explores how maintenance work and the requirements of maintenance skills may have changed in a changing technological and organisational environment. A closer examination of the skill requirements for maintenance work in the case study firm has revealed a wider range of skill components than existing literature on maintenance skills has focused on. This paper argues that organisational change may lead to the requirement of new skills for maintenance work and that interpersonal skill may be an important skill element required.