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The IT productivity paradox‐evidence from the UK retail banking industry
Author(s) -
Harris Lisa
Publication year - 2001
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/1468-005x.00075
Subject(s) - productivity , banking industry , context (archaeology) , retail banking , information technology , business , retail industry , industrial organization , commerce , marketing , economics , finance , macroeconomics , computer science , biology , operating system , paleontology
This article addresses causes of the so‐called ’information technology productivity paradox’ in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains, given that sucessful implementation of new technology is particularly important in increasingly competitive banking environments.