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Managing strategic change through TQM: learning from failure
Author(s) -
Redman Tom,
Grieves Jim
Publication year - 1999
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/1468-005x.00052
Subject(s) - total quality management , process management , business , operations management , knowledge management , management , business administration , engineering , computer science , economics , lean manufacturing
This article argues that the study of total quality management (TQM) failure is a valuable vehicle to extend our knowledge of strategic change management. The article reviews the literature on TQM and, after reporting the findings from an in‐depth case study concludes by discussing the meaning of ‘failure’ and the lessons for managing strategic change that can be learnt from the study of TQM decline.