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Professionals in the NHS – a case study of business process re‐engineering
Author(s) -
Leverment Yvonne,
Ackers Peter,
Preston Diane
Publication year - 1998
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/1468-005x.00046
Subject(s) - business process reengineering , empowerment , rhetoric , process (computing) , bureaucracy , diversity (politics) , health care , business , process management , nursing , public relations , sociology , medicine , marketing , political science , computer science , linguistics , philosophy , lean manufacturing , politics , anthropology , law , operating system
Rather than providing evidence of business process re‐engineering (BPR) as another example of cultural change rhetoric, this case study shows BPR as a substantive initiative that has had a considerable impact on health care professionals. A hybrid of differing bureaucratic professions allows for a diversity specific to the health service. The study highlights a number of controversial issues unique to health care professionals, particularly in the areas of job redesign, multiskilling and empowerment.