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Computerising the salesforce: the introduction of technical change in a non‐union workforce
Author(s) -
Lloyd Caroline,
Newell Helen
Publication year - 1998
Publication title -
new technology, work and employment
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.889
H-Index - 45
eISSN - 1468-005X
pISSN - 0268-1072
DOI - 10.1111/1468-005x.00044
Subject(s) - workforce , business , technical change , marketing , public relations , industrial organization , economics , political science , economic growth , productivity
Employee participation and involvement in the introduction of change provide specific challenges for the non‐union firm. This article provides evidence from a case study of a pharmaceutical salesforce and argues that the lack of employee ‘voice’ in the introduction of technical change had far‐reaching consequences for employee satisfaction and the performance of the company.