Linking Practice Adoption of Patient Engagement Strategies and Relational Coordination to Patient‐Reported Outcomes in Accountable Care Organizations

Policy Points Accountable care organizations (ACOs) have incentives to promote the adoption of patient engagement strategies such as shared decision making and self‐management support programs to improve patient outcomes and contain health care costs. High adoption of patient engagement strategies among ACO‐affiliated practices did not improve patient‐reported outcomes (PROs) of physical, emotional, and social function among adult patients with diabetes and/or cardiovascular disease over a one‐year time frame, likely because implementing these strategies requires extensive clinician and staff training, workflow redesign, and patient participation over time. A dominant focus on improving clinical measures to meet external requirements may crowd out time needed for care team members to address other outcomes that matter to patients, including PROs. Payers and policy‐makers should explicitly incentivize the collection and use of PROs when contracting with ACOs.Context Adult primary care practices of accountable care organizations (ACOs) are adopting a range of patient engagement strategies, but little is known about how these strategies are related to patient‐reported outcomes (PROs) and how relational coordination among team members aids implementation. Methods We used a mixed‐methods cohort study design integrating administrative and clinical data with two data collection waves (2014‐2015 and 2016‐2017) of clinician and staff surveys ( n = 764), surveys of adult patients with diabetes and/or cardiovascular disease (CVD) ( n = 1,276), and key informant interviews of clinicians, staff, and administrators ( n = 103). Multivariable linear regression estimated the relationship of practice adoption of patient engagement strategies, relational coordination, and PROs of physical, social, and emotional function. The mediating role of patient activation was examined using cross‐lagged panel models. Key informant interviews assessed how relational coordination influences the implementation of patient engagement strategies. Findings There were no differential improvements in PROs among patients of practices with high vs. low adoption of patient engagement strategies or among patients of practices with high vs. low relational coordination. The Patient Activation Measure (PAM) is strongly related to better physical, emotional, and social PROs over time. Relational coordination facilitated the implementation of patient engagement strategies, but key informants indicated that resources and systems to systematically track treatment preferences and goals beyond clinical indicators were needed to support effective implementation. Conclusions Adult patients with diabetes and/or CVD of ACO‐affiliated practices with high adoption of patient engagement strategies do not have improved PROs of physical, emotional, and social function over a one‐year time frame. Implementing patient engagement strategies increases task interdependence among primary care team members, which needs to be carefully managed. ACOs may need to make greater investment in collecting, monitoring, and analyzing PRO data to ensure that practice adoption and implementation of patient engagement strategies leads to improved physical, emotional, and social function among patients.