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Quality dimensions for school psychology services
Author(s) -
Anthun Roald
Publication year - 2000
Publication title -
scandinavian journal of psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.743
H-Index - 72
eISSN - 1467-9450
pISSN - 0036-5564
DOI - 10.1111/1467-9450.00186
Subject(s) - norwegian , psychology , quality (philosophy) , service (business) , service quality , applied psychology , social psychology , marketing , business , philosophy , linguistics , epistemology
Varying standards and quality among Norwegian school psychology services (SPS) have resulted in national SPS support and developmental programs. The present study aimed to reveal SPS quality dimensions to suggest a basis for development of service standards. Teachers (333) and administrators (136) responsible for corresponding cases referred to the SPS responded to a questionnaire including indeces of case service quality and collaboration between schools and SPS. The statistical analyses included factor analyses and a multiple regression analysis. The data and results from an earlier study of parents’ quality dimensions were included in an items analyses. The result suggests five central SPS quality dimensions: availability , participation , consideration , effectiveness and security . While effectiveness has the strongest effect on the evaluation of case service quality both for parents and school personnel, the dimensions have different significance for different consumer groups. Relations to general service quality dimensions and consequences of the findings are discussed.