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Many Hands Lighter Work? Deciphering the Relationship between Adverse Working Conditions and Organization Citizenship Behaviours in Small and Medium‐sized Enterprises during a Severe Economic Crisis
Author(s) -
Psychogios Alexandros,
Nyfoudi Margarita,
Theodorakopoulos Nicholas,
Szamosi Leslie T.,
Prouska Rea
Publication year - 2019
Publication title -
british journal of management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.407
H-Index - 108
eISSN - 1467-8551
pISSN - 1045-3172
DOI - 10.1111/1467-8551.12245
Subject(s) - context (archaeology) , business , vulnerability (computing) , work (physics) , organizational citizenship behavior , small and medium sized enterprises , scale (ratio) , job satisfaction , human resources , front line , marketing , public relations , organizational commitment , economics , management , political science , finance , mechanical engineering , paleontology , physics , computer security , quantum mechanics , computer science , engineering , law , biology
What is the relationship between adverse working conditions and employees’ organizational citizenship behaviour (OCB) in small and medium‐sized enterprises (SMEs) operating under a severe economic crisis? To address this question, a survey of 312 front‐line workers was undertaken in 62 Greek SMEs − an instrumental setting where the current deterioration of working conditions is acute. Our contribution is twofold. First, we develop and test a scale for measuring adverse working conditions. Second, we decipher the extent to which such conditions relate to organizational and individual aspects of OCB, considering job satisfaction's mediating role. Through this research we extend the OCB literature within the context of SMEs operating under severe economic crisis and highlight the implications for managing human resources in SMEs, a sector conspicuous for its socio‐economic significance and its vulnerability during economic downturns.