Premium
Hazyspace: towards re‐understanding the user
Author(s) -
Hale Gregory
Publication year - 1998
Publication title -
british journal of educational technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.79
H-Index - 95
eISSN - 1467-8535
pISSN - 0007-1013
DOI - 10.1111/1467-8535.00061
Subject(s) - citation , library science , computer science
This piece introduces a new way of looking at concepts called Hazyspace. It has general applicability to education but in this article is used to describe how new users conceptualise software. Existing understandings of the mental world of the new user of software have failed because as researchers and practitioners develop computing expertise they lose that understanding of what it is to be a new user. We need to re-understand the user and their mental processes.