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Memory Systems In Organizations: An Empirical Investigation Of Mechanisms For Knowledge Collection, Storage And Access
Author(s) -
Olivera Fernando
Publication year - 2000
Publication title -
journal of management studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.398
H-Index - 184
eISSN - 1467-6486
pISSN - 0022-2380
DOI - 10.1111/1467-6486.00205
Subject(s) - organizational memory , knowledge management , multinational corporation , computer science , context (archaeology) , organizational learning , experiential knowledge , empirical evidence , organizational unit , business , philosophy , computer security , finance , epistemology , biology , paleontology
This research examines the concept of organizational memory in the context of multi‐unit organizations. It addresses the question: how do organizations collect, store and provide access to their experiential knowledge? I develop a framework for organizational memory in geographically distributed settings based on the concept of organizational memory systems and empirically assess the usefulness of this framework in the context of a multinational, business consulting organization. Multiple memory systems were identified, including social networks, knowledge centers and various computer‐based systems. I present and discuss findings with respect to the characteristics and perceived effectiveness of these memory systems.