Open AccessImproving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms
Author(s) -
Mahour Mellat Parast,
Arsalan Safari
Publication year - 2024
Publication title -
ieee transactions on engineering management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.702
H-Index - 92
eISSN - 1558-0040
pISSN - 0018-9391
DOI - 10.1109/tem.2021.3107499
Subject(s) - business , service quality , quality management , quality policy , process management , contingency theory , quality (philosophy) , knowledge management , operational excellence , service (business) , marketing , computer science , philosophy , epistemology