Explaining Automations in IoT Settings | Zendy

Simone Gallo | Zendy; Sara Maenza | Zendy; Andrea Mattioli | Zendy; Fabio Paterno | Zendy

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Explaining Automations in IoT Settings

Author(s) -

Simone Gallo,

Sara Maenza,

Andrea Mattioli,

Fabio Paterno

Publication year - 2025

Publication title -

ieee access

Language(s) - English

Resource type - Magazines

SCImago Journal Rank - 0.587

H-Index - 127

eISSN - 2169-3536

DOI - 10.1109/access.2025.3609900

Subject(s) - aerospace , bioengineering , communication, networking and broadcast technologies , components, circuits, devices and systems , computing and processing , engineered materials, dielectrics and plasmas , engineering profession , fields, waves and electromagnetics , general topics for engineers , geoscience , nuclear engineering , photonics and electrooptics , power, energy and industry applications , robotics and control systems , signal processing and analysis , transportation

Automation systems are increasingly present in our everyday environments, driven by the availability of a growing number of sensors and connected devices. However, users often struggle to understand or control these systems due to a lack of clear understanding of their behaviour, especially when multiple automations are active simultaneously. This paper explores effective strategies for delivering explanations in such settings by comparing two interaction modalities: visual and conversational. This paper presents an approach to addressing such issues and a mixed-method, within-subjects study involving 16 participants that has provided valuable insights for the design of more transparent and explainable automated systems.

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