Open AccessThe nomological net of perceived service quality
Author(s) -
H.C.A. Roest,
Rik Pieters
Publication year - 1997
Publication title -
international journal of service industry management
Language(s) - English
Resource type - Journals
eISSN - 1758-6704
pISSN - 0956-4233
DOI - 10.1108/09564239710174408
Subject(s) - nomological network , service quality , marketing , customer satisfaction , business , product (mathematics) , service (business) , quality (philosophy) , conceptual framework , conceptual model , psychology , knowledge management , sociology , computer science , social science , philosophy , geometry , mathematics , epistemology , database
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