Open AccessNegotiation Training for Case Managers to Improve Older Adult Acceptance of Services
Author(s) -
Mobola Campbell,
Anne Seltzer,
Vanessa RamirezZohfeld,
Lee A. Lindquist
Publication year - 2021
Publication title -
professional case management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.289
H-Index - 22
eISSN - 1932-8095
pISSN - 1932-8087
DOI - 10.1097/ncm.0000000000000473
Subject(s) - negotiation , psychology , autonomy , medical education , framing (construction) , best practice , nursing , medicine , engineering , sociology , political science , law , social science , structural engineering
Older adults frequently choose not to accept recommended social support services (e.g., caregiver and home therapy). Social workers/case managers (SWs/CMs) are often caught in the conflict encouraging patients to accept services, but facing resistance. As a result, older adults may experience unsafe home scenarios and hospital discharges. This research sought to examine whether business school negotiation and dispute resolution (NDR) training could ease these conflicts and potentially improve outcomes for both older adults and SWs/CMs.