Open AccessA Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys
Author(s) -
Rebecca Anhang Price,
Denise D. Quigley,
J. Lee Hargraves,
Joann Sorra,
Alejandro U. Becerra-Ornelas,
Ron D. Hays,
Paul D. Cleary,
Julie A. Brown,
Marc N. Elliott
Publication year - 2022
Publication title -
medical care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.632
H-Index - 178
eISSN - 1537-1948
pISSN - 0025-7079
DOI - 10.1097/mlr.0000000000001784
Subject(s) - representativeness heuristic , non response bias , medicine , interactive voice response , family medicine , psychology , computer science , social psychology , telecommunications , pathology
Data from surveys of patient care experiences are a cornerstone of public reporting and pay-for-performance initiatives. Recently, increasing concerns have been raised about survey response rates and how to promote equity by ensuring that responses represent the perspectives of all patients.