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The Formulation of a Patient‐Centered Quality Care Improvement Tool for Nursing Home Patients
Author(s) -
HenryNewton Suzette G,
Einstein George P,
Tulp Orien L
Publication year - 2016
Publication title -
the faseb journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.709
H-Index - 277
eISSN - 1530-6860
pISSN - 0892-6638
DOI - 10.1096/fasebj.30.1_supplement.674.42
Subject(s) - data collection , nursing , health care , medicaid , quality (philosophy) , population , medicine , business , philosophy , epistemology , statistics , mathematics , environmental health , economics , economic growth
It is estimated that 1.3 million elderly Americans live in nursing homes today, and it is projected that this number will increase as the baby boomers become older. Health care administrators will have to frequently adjust services provided within their facility to satisfy this rising aging population. The need to balance quality and quantity healthcare services with the ever shrinking Medicare/Medicaid dollars, while maintaining profitable results is a priority of market leaders. The purpose of this study is to develop a tool that can be used at anytime by a nursing home to get feedback from patients about the level of satisfaction for services received. Literature will integrate quality care definitions with high technologies in data collection such as technology from web‐base questionnaires to telephonic advances. It will also explore the ethical impact of data collection methods on tool development. This research will adopt a qualitative case study approach so that patients and their families could give input before the survey tool is developed in a pre‐ survey phrase. Data will be analyzed from 15 nursing home patients with B I M score greater then 7, alert and oriented × 3 with no upper extremities malfunction, and may or may not have verbalized a grievance related to the quality of care in the facility within the last 2 years. Findings on the theoretical level may reveal that when patient/family have early input in the data collection process their input can increase institutional survey effectiveness and provide better indicators for health administrators to implement more relevant and sustainable satisfaction improvement programs. On the practical level, the tool is likely to reveal what processes /services are working well, and where there might be need to give more resources for improved care and satisfaction. Support or Funding Information Supported by Institutional Resources of USAT and the Einstein Institute