461 Surgical Telemedicine Clinic - Patient reported Outcome

To evaluate the patient reported effectiveness (PROM) of surgical telemedicine clinic (STMC) introduced during the Covid-19 pandemic. Method The study was registered as a quality improvement project and approved by the information governance team. This study was conducted at Darent Valley Hospital during the period between March – August 2020. Patients who were called as part of the STMC during covid-19 pandemic were contacted to provide a feedback about their experience. The study is ongoing. Herein we present our initial results. Results The target sample of 300 patients has been set. A total of 102 patients completed the questionnaire. Overall, 50% of the respondents felt the clinic performance was excellent, 28% rated this performance very good or good whilst 20% rated the clinic poor or very poor. About 80% felt reassured about their condition during the STMC. Despite the satisfactory report about the STMC, 75% reported to prefer face-to-face consultation in future. Conclusions Patients rating of the STMC was generally well received, a great majority would prefer face-to-face consultation if given an option to choose.