Open AccessEnterprise Adoption of Telehealth: An Academic Medical Center's Experience Utilizing the Telehealth Service Implementation Model
Author(s) -
Shawn Valenta,
Jillian Harvey,
Emily Sederstrom,
Meghan Glanville,
Tasia Walsh,
Dee W. Ford
Publication year - 2021
Publication title -
telemedicine reports
Language(s) - English
Resource type - Journals
ISSN - 2692-4366
DOI - 10.1089/tmr.2021.0006
Subject(s) - telehealth , process management , service (business) , grassroots , process (computing) , telemedicine , knowledge management , business , quality (philosophy) , pipeline (software) , engineering management , computer science , nursing , medicine , engineering , health care , political science , marketing , philosophy , epistemology , politics , law , operating system , programming language
There are numerous challenges to developing and sustaining successful telehealth services and a paucity of guiding frameworks to inform telehealth strategy, design, and ongoing operations. The framework Telehealth Service Implementation Model (TSIM)™ was developed to provide a guiding telehealth framework that enables grassroots innovations and accounts for the many factors and domains necessary for successful telehealth service development, implementation, and sustainment. TSIM includes six phases: (1) Pipeline, (2) Strategy, (3) Development, (4) Implementation, (5) Operations, and (6) Continuous Quality Improvement. TSIM provides common terminology for improved team coordination, checkpoints, and milestones to facilitate scaling telehealth services, and a process to get stalled services back on track. TSIM provides an invaluable framework to assist organizations in developing a strategic vision for telehealth services, designing telehealth services enabled for success, and monitoring for high quality and high reliability.