Open AccessMeasurement of user satisfaction for web-base academic information system using end-user computing satisfaction method
Author(s) -
Purwanto Purwanto,
P. B. Deden Hedin
Publication year - 2020
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/909/1/012044
Subject(s) - usability , computer science , user satisfaction , information system , computer user satisfaction , data collection , world wide web , multimedia , user experience design , human–computer interaction , user interface design , engineering , statistics , mathematics , electrical engineering
Academic Information System is a system that collects and processes data into useful information for users. This research aims to determine the level of user satisfaction of Web-Based Academic Information Systems at Al-Kamal Institute of Science and Technology. The research model uses quantitative by using a descriptive approach. The measuring of user satisfaction uses an End-User Computing Satisfaction (EUCS) method. The variables in this research are accuracy, content, format, timeliness, and ease of use. Data collection uses a questionnaire by 12 questions with the sum of data samples are 135 respondents. The results show that the overall level of user satisfaction averaged 2.99 at level 3 (neutral). The variables considered good are timeliness and ease of use, while for content, format, and accuracy still need improvement and redevelopment. The results of this research can be used as an evaluation material to develop the academic information systems in the future.