Open AccessCognitive Work Analysis to Comprehend Operations in Self Check-in Counter
Author(s) -
Lukmandono,
Hastawati Chrisna Suroso,
Anita Hakim Nasution
Publication year - 2020
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/875/1/012058
Subject(s) - brainstorming , service (business) , work (physics) , computer science , task (project management) , qualitative analysis , task analysis , cognition , function (biology) , control (management) , situation analysis , process management , qualitative research , psychology , engineering , marketing , business , artificial intelligence , systems engineering , social science , neuroscience , sociology , evolutionary biology , biology , mechanical engineering
Self service check-in is a new service that has been given by the airlines for passenger. This service is able to minimize the use of manpower in the airport and reduce the time consuming for passenger to do the requirement before flying. Cognitive Work Analysis (CWA) is expected to extract the phases and explore the parts that implied to the system. CWA is a method to analyse an industrial complex system which is useful for industrial design. CWA divided into five stages which outlined different function in each stages those are work domain analysis, control task analysis, strategies analysis, social organization and cooperation analysis, and worker competencies analysis. This research used brainstorming as qualitative method and got several results such as there are five categories that implied in the WDA, five categories involved on CTA, seven categories on SOCA, and nine categories implied on WCA.