Open AccessIdentification of Critical Waste on Outpatient Installation in Universitas Sumatera Utara (USU) Hospital
Author(s) -
Khalida Syahputri,
R M Sari,
I Rizkya,
Jelly Leviza
Publication year - 2020
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/851/1/012040
Subject(s) - identification (biology) , polyclinic , service (business) , process (computing) , medical emergency , operations management , quality (philosophy) , pharmacy , business , medicine , nursing , computer science , engineering , marketing , philosophy , botany , epistemology , biology , operating system
Increasing the number of existing hospitals leads to increase a competition among hospitals. This condition causes hospital to become more competent by improving existing services, as well as providing continuous healthcare quality to every patient. Service system at outpatient installation of USU Hospital in BPJS patient often experiencing problem because there are still many waste at each part and patient service process become inefficient. Therefore, it is necessary to analyze critical waste identification to know the most dominant waste occurring in the process to do an action as soon as possible. The results obtained from the identification indicates that the most critical waste in BPJS patient service process is waiting, where the patient must wait for a long time starting from the registration process, inspection at polyclinic, and medicine-taking at the pharmacy.