Open AccessPerformance measurement using Balance Score Card and Analytic Network Process in Elastomer Switch Keypad Manufacturer Indonesia
Author(s) -
Carla Olyvia Doaly,
Lithrone Laricha Salomon,
A K J Arta
Publication year - 2020
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/847/1/012055
Subject(s) - balanced scorecard , keypad , balance (ability) , performance measurement , weighting , operations management , business , computer science , engineering , marketing , telecommunications , medicine , physical medicine and rehabilitation , radiology
Elastomer Switch or rubber keypad are manufactured from silicon rubber properties to make button on cars, cellphone seals and TV remote buttons. From the sales analysis report show that trends that occur in company’s sales volume are declining in recent years with an average of 204 complaints per year, so the measurement of company performance needs to be done. In this study, company performance is measured by applying the Balance Scorecard which provides a multi-dimensional evaluation framework and weighting calculations based on the Analitic Network Process (ANP). A KPI Performance Aplication Design is generated from this research to help companies know what perspectives affect the company. The results of performance measurement using the Balance Scorecard Method show that the total performance of the company has a value of 2.741 which means that the company’s performance is still not good, but it is almost close to good enough value. So it needs some improvement for the future