Book trolley design for Telkom University Library using User Centred Design (UCD) method

Telkom’s library book trolley is a tool to help visitors and librarians returning and shelving books. There are still many complaints from the visitors about the library environment which is untidy and some discrepancies between the information about book’s availability on the website and on the bookshelf. In addition, there are complaints from librarians about the visitor’s habit which is not follow the guidance in the process of returning books and existing trolley books are small and difficult to control. The purpose of this study is to develop the design of Telkom library book trolley in accordance with the wishes of users using User Centred Design method as a concept to determine the design of Telkom’s library book trolley parameters. Survey was conducted to identify user criteria and statistical analysis was used to test the developed hypotheses. The results of this study are the design of Telkom library book trolley parameters that can represent the wishes of users and present Effective, Safe, Health, Comfortable, and Efficient designs. Based on the validation test using marginal homogeneity test, the design is valid in fulfilling the design criteria that the user want with the significance of 5%