Open AccessInfluence of IT outsourcing on selected groups of stakeholders (original research)
Author(s) -
Jolanta Słoniec
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/710/1/012034
Subject(s) - outsourcing , business , vendor , customer relationship management , originality , marketing , positive correlation , business administration , positive relationship , negative correlation , qualitative research , psychology , medicine , social psychology , social science , sociology
This paper reports on the study conducted to determine the stakeholders of information technology outsourcing (ITO) and to the impact that IT outsourcing exerts on them. Six groups of ITO stakeholders were defined: vendor, customer, employees of supplier and customer, national labour market, national economy. In the study, employees of 200 large Polish and foreign companies operating in Poland were surveyed. The results indicated both positive and negative impact of ITO on its stakeholders: positive and negative on the customer and positive for the customer employees, which were subsequently correlated in search for conclusions The originality of the paper consists in that an extensive original study has led to defining ITO stakeholders and determining the impact of IT outsourcing on them, clarifying the positive and negative impact of ITO on customer and employees, and the correlation between the factors of the positive/negative impact of ITO on the customer. The results demonstrate that with the increase in the benefits of IT outsourcing (factors of the positive impact of outsourcing on the customer), the risks associated with it (factors of the negative impact of outsourcing on the customer) grow. This is further confirmed by a high and very high positive correlation between these values.