Open AccessSupply Chain Performance Measurement Using Supply Chain Operation Reference (SCOR) in Sugar Company in Indonesia
Author(s) -
Elisa Kusrini,
Vembri Noor Helia,
Meira Putri Maharani
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/697/1/012010
Subject(s) - analytic hierarchy process , supply chain , asset (computer security) , process management , reliability (semiconductor) , performance measurement , business process , process (computing) , measure (data warehouse) , business , scale (ratio) , supply chain management , performance indicator , value chain , computer science , operations management , operations research , marketing , work in process , engineering , power (physics) , physics , computer security , quantum mechanics , database , operating system
This study aims to measure supply chain performance by using SCOR (Supply Chain Operation Reference), a process-based model. It focuses on five business processes namely Plan, Source, Make, Deliver, and Return. There are 45 KPIs grouped into 5 main KPI attributes: Reliability, Responsiveness, Agility, Cost, and Asset Management. In order to get a more precise performance value, then weighted by using Analytical Hierarchy Process (AHP) method. The final value is obtained from the multiplication of the value of performance by the weight of importance. This study was conducted by taking a case study at one of the sugar company in Indonesia. The results of this study indicate that the supply chain performance of the sugar company is in a good category with the final grade of 70.94 from the 0-100 scale. Value of each process consecutively as follows: Plan 18.47, Source 16.12, Make 10.73, Deliver 10.79, and Return 7.1. Some recommendations are given to the company for evaluation and refinement focused on low business process values.