Open AccessQuality Assessment Model of Air Traffic Management Service Process Based on TFN-ANP
Author(s) -
Weijun Pan,
Haochen Liu,
Rundong Wang,
Jiahao Tang
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/688/4/044031
Subject(s) - subjectivity , computer science , process (computing) , relevance (law) , key (lock) , component (thermodynamics) , air traffic management , quality (philosophy) , quality of service , work (physics) , service (business) , process management , operations research , risk analysis (engineering) , air traffic control , engineering , business , telecommunications , computer security , mechanical engineering , philosophy , physics , epistemology , political science , law , thermodynamics , aerospace engineering , operating system , marketing
The ATM operation quality assessment model is the core component of the ATM process quality management. The existing model cannot accurately and completely describe the key indicators of performance in actual work due to the outdated concepts and strong subjectivity. After analyzing the characteristics of ATM process quality, we use TFN-ANP method to establish new assessment model. Each element in this model obtains its own weight and relevance to others. This method further reduces the subjectivity compared with the traditional assessment model. Finally, through the analysis of actual examples, the scientific and practicality of the new assessment model is indicated.