Evaluation of usability online payment website to agent satisfaction | Zendy

Diana Puspita Sari | Zendy; Imelda Pangaribuan | Zendy

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Evaluation of usability online payment website to agent satisfaction

Author(s) -

Diana Puspita Sari,

Imelda Pangaribuan

Publication year - 2019

Publication title -

iop conference series materials science and engineering

Language(s) - English

Resource type - Journals

eISSN - 1757-899X

pISSN - 1757-8981

DOI - 10.1088/1757-899x/662/2/022121

Subject(s) - usability , payment , ticket , business , customer satisfaction , sample (material) , advertising , quality (philosophy) , marketing , computer science , world wide web , computer security , philosophy , chemistry , epistemology , chromatography , human–computer interaction

Website could use as a media to provider and agent to do business in transportation ticket sales such as airlines, hotel, train and bus, sell pulse and other payment also. Agent act as seller selling products to customer. There are many existing online payment website, to compete with other existing website, need to satisfy agent. Satisfaction could be reach with website quality. The purpose of this research is to measure the quality of the website and agent satisfaction. This study used webqual 4.0 as method, the author took 30 sample from registered agent. The research result is calculation t-statistic on usability value is -0.56. The value is smaller than the t-tabel at a significant level of 95%, so it is rejected, means variable usability is do not have a significant influence on customer satisfaction online payment website. Impact of this study is to know usability of the payment website to improve agent satisfaction.

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