Open AccessMaintenance Helpdesk Information System in Retail Companies
Author(s) -
Julian Chandra Wibawa,
Eko Prasetyo,
Rauf Fauzan
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/662/2/022099
Subject(s) - context (archaeology) , service (business) , process (computing) , information flow , computer science , process management , data flow diagram , business , operations management , marketing , database , engineering , paleontology , linguistics , philosophy , biology , operating system
This research aims to build a maintenance helpdesk information system to provide effective and efficient repair services. The design of this study used descriptive methods, using a structured approach, using flow map tools, context diagrams, Data Flow Diagrams (DFD) and Entity Relationship Diagrams (ERD), while the development used a prototype model. One form of service to consumers provided by retail companies is the convenience of shopping. Starting from the condition of the building, room temperature, and lighting in each outlet. However, the system that handles the management of the physical condition of this outlet has become a matter of little concern, as a result of some implementation of repairs and maintenance of outlets, not as expected. This research is designed to provide of the Maintenance Helpdesk Information System in Retail Companies, it can be concluded that this application is able to monitor all physical conditions of existing outlets, and is able to improve performance in the maintenance department and shorten the time in the administrative process.