Open AccessElementary School Learning Media Application Based on Android with Customer Satisfaction Index Method
Author(s) -
A Anurrasyid,
Irfan Dwiguna Sumitra
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/662/2/022017
Subject(s) - customer satisfaction , service quality , forgetting , computer science , reliability (semiconductor) , likert scale , product (mathematics) , empathy , multimedia , psychology , service (business) , marketing , mathematics , business , social psychology , power (physics) , physics , geometry , quantum mechanics , cognitive psychology , developmental psychology
The objective of this research is to understand customer satisfaction, which is an assessment of a product or service that aims to improve the quality and service of a product or services. In this study the measurement method used is the Customer Satisfaction Index (CSI) method. This method is used to determine how much the level of user satisfaction with learning media applications. The result shows that the calculation of the level of customer satisfaction based on Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The percentage value obtained is based on these five attributes using the Likert Scale, which is a scale of 1-5. Based on the results of the research conducted, the satisfaction of use in the application shows the criteria of satisfaction. This calculation is useful to find out the quality of this learning application. By knowing the value of satisfaction, it can be concluded that this application can help the learning process of children, however this application still not forgetting some suggestions from respondents to evaluate and improve the application to be even better.