Open AccessStudy of SMS gateway service application at the one stop agency of Medan city investment and service for licensing customer satisfaction
Author(s) -
Muhammad Arif Nasution,
Surya Yudha Regif
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/648/1/012020
Subject(s) - business , gateway (web page) , service (business) , agency (philosophy) , customer satisfaction , short message service , investment (military) , marketing , telecommunications , engineering , computer science , world wide web , political science , politics , law , philosophy , epistemology
This research is about the Index of Public Satisfaction on the management of public services that are managed specifically for its users through the application of a service information system called the SMS Gateway. This application system provides information on licensing services in the Medan City of One Stop Agency Service and Investment Service in fulfilling requests from licensing service users without having to come to the DPMPTSP Medan office to get information on the progress of permits that have been entered in the licensing application. This research has an important objective, namely to provide a measurable analysis of the ability of state civil apparatus to manage access to be information technology progress for the benefit of the community, especially users of SMS Gateway, which is based on the assessment of community satisfaction and demands for the development of the industrial era 4.0. Based on information received from the DPMPTSP in Medan City, which was every day at the customer hall serves no less than 40 people who need licensing services within the workday span of 3 months, Monday - Friday totalling 40 x 60 days = 2400 populations with the number of samples 331 people.