Open AccessIntegration of Servqual, Kano Model, and QFD to Design Improvement on Public Service System
Author(s) -
Agus Mansur,
Aldila Nur Farah,
Winda Nur Cahyo
Publication year - 2019
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/598/1/012101
Subject(s) - servqual , kano model , customer satisfaction , service quality , quality function deployment , service (business) , quality (philosophy) , business , consumer satisfaction , marketing , process management , computer science , new product development , philosophy , epistemology