Open AccessSystems Analysis of Social Spaces of Shopping Malls from Customers’ Point of View
Author(s) -
Olena Berezko
Publication year - 2021
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/1203/3/032073
Subject(s) - openness to experience , harmony (color) , space (punctuation) , shopping mall , flexibility (engineering) , computer science , point (geometry) , architectural engineering , marketing , advertising , business , engineering , mathematics , psychology , social psychology , art , statistics , geometry , visual arts , operating system
The paper provides a systems analysis of the shopping mall’s social space functioning with the “black box” approach. According to this model, the main purpose of social space is to meet all customers' needs. In addition, external architectural and non-architectural factors are determined, and the means of influence are identified: architectural organization means. Thus, based on previous research, we built a detailed model of the "black box" of the social space system. In which, to meet all the needs of customers, and by the levels of design psychology needs, we formed five principles of building a shopping mall’s social space: the principle of ergonomics, the principle of organicity, the principle of social openness, the principle of harmony, and the principle of flexibility and polyfunctionality. The research results can be used in the design of new and reconstruction of existing malls and further research on this topic.