Open AccessContinual improvement through ISO 9001 – An evidence based audit conducted in 200 organizations
Author(s) -
Karri Naveen,
Rohan Senanayake,
Chithirai Pon Selvan
Publication year - 2021
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/1104/1/012038
Subject(s) - audit , certification , quality management , quality audit , quality management system , process management , conformity , interview , conformity assessment , likert scale , operations management , internal audit , business , accounting , engineering , management system , psychology , management , social psychology , developmental psychology , political science , law , economics
Continual improvement is the most significant element of ISO 9001. Inadequate research studies are found to make the assessment of Continual Improvement of certified organizations through an onsite audit. Researcher has spent 386 mandays onsite conducting audit of 200 organization to determine the conformance to the criteria laid in ISO 9001:2015. This research study is based on primary data obtained through process observation, reviewing documented information and interviewing concern professionals including the top management. The key factors determined for continual improvement were analyzed to confirm effectiveness, adequacy and suitability of the quality management system. The outcome of the audit was measured against the conformity assessment variable influencing the continual improvement of the quality management system. Research data was analyzed by using the simplest statistical software “Jamovi”. The compliance with the criteria for outcome of the management review, non conformity and corrective action were mapped against the five point Likert scale.