Open AccessDigital assessment tools for public area practices in the Hospitality Industry
Author(s) -
Yoyoh Jubaedah,
Nenden Rani Rinekasari,
Neni Rohaeni
Publication year - 2021
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/1098/5/052099
Subject(s) - internship , hospitality industry , hospitality , process (computing) , competency assessment , best practice , engineering management , business , engineering , computer science , knowledge management , medical education , management , political science , medicine , tourism , law , economics , operating system
Various assessment tools used for competency judgment are not referring to the demands of Standard Operating Procedures in the Hospitality Industry. The study investigated the production of digital assessment tools based on digital application in the public area practices and the measuring of interns’ achievement in public area practice using SmartRubrics. The data were collected through this applications that produce the objective of job performance competency from 33 participants. The finding showed that (i) digital assessment tools of public area practice has the advantages in both the application system and the display features including the preparation stage, the process and the results of the practice that accordance with the Standard Operating Procedures in the Hospitality Industry; (ii) most of the interns were declared competent based on the results of tests from internal and external examiners through the digital assessment process. Recommendations were made to the policy-makers that digital assessment tools of public area practice become the appropriate reference to be implemented in a briefing before carrying out internship and in implementing internship in the Hospitality Industry.