Open AccessMeasuring mobile applications user’s satisfaction: A closer look into the appropriate information systems user’s satisfaction
Author(s) -
E Prastyo,
Cucuk Wawan Budiyanto,
Rosihan Ari Yuana
Publication year - 2021
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/1098/4/042002
Subject(s) - computer science , computer user satisfaction , flexibility (engineering) , interactivity , user satisfaction , mobile device , mobile computing , mobile web , mobile technology , end user , multimedia , human–computer interaction , world wide web , user experience design , user interface design , operating system , statistics , mathematics
The growth of mobile devices drives the use of the mobile app in every aspect of life. Mobile applications are known for their flexibility and speed and accounted for user experience and interactivity. The assessment over user satisfaction, however, remains an essential aspect for measuring the success of an information systems implementation. This paper aims to be a reference in measuring the level of user satisfaction pertinent to The End-User Computing Satisfaction (EUCS) model on mobile applications. A systematic literature review carried out to investigate the reports on the measurement of user satisfaction over mobile applications. The understanding over the justification to migrate into mobile applications perceived benefits of the mobile app over desktop/web application, and the cost and benefit of the mobile application drawn from papers published in SCOPUS, Web of Science, and DOAJ between 2010 up to early 2020. End-User Computing Satisfaction (EUCS) model has been displayed as a valid model for measuring user satisfaction with an integrated system. It’s can combined with other system success measurement models and can develop more variables as needed.