Open AccessModelling the patient flow in an Out Patient Department (OPD) of a hospital using simulation techniques
Author(s) -
Sudheer D. Kulkarni,
V. Roshni,
S Varshitha,
M. V. Sandeep,
T. Monish,
Vijeta Venkataraman
Publication year - 2021
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/1059/1/012041
Subject(s) - analyser , medicine , medical emergency , out patient department , patient data , obstetrics and gynaecology , section (typography) , healthcare service , emergency medicine , health care , operations management , computer science , engineering , operating system , database , biology , economics , genetics , economic growth , pregnancy , chemistry , chromatography
Hospitals are integral and vital entities of healthcare systems across the globe. Reduction of patient wait time is of utmost importance for the overall smooth functioning of any hospital. This paper discusses the analysis of the patient flow in the Out Patient Department (OPD) of a hospital. Data was collected with respect to patient arrival and service times in minutes. Input analyser was used to determine the distribution of the patient flow data collected at each section. A simulation model using Arena software was developed to study the patient flow in various sections of the OPD. The average waiting time and utilization of resources were determined for each sections. The results showed that there was a longer waiting time in billing section and Obstetrics and Gynaecology (OBG) section. Also there was high utilization of resources in these sections compared to the other sections of the OPD.